Reservation and Payment:
- To confirm your reservation, kindly make a 50% deposit of the total charges.
- The balance must be paid two (2) weeks prior to your arrival.
- All deposits are non-refundable.
Changes and Cancellations:
- For Sipadan trips, permits must be issued at least 7 days before the date, and no changes or rescheduling are allowed once the slot is confirmed.
- Date changes for activities are allowed at least 1 month before the arrival date, subject to availability.
Payment Details:
- All cheques should be crossed and made payable to Borneo Jungle River Island Tours Sdn Bhd.
- When making online transfers, include the booking number in the REFERENCE or PAYMENT DETAILS.
- Share your payslip/receipt once the payment is completed.
Liability:
- Our company is not responsible for any loss, damage, or injury during transfer/accommodation beyond our control.
- The company reserves the right to make necessary changes beyond its control.
Kitchen Rules:
- Our kitchen strictly follows a NO PORK policy.
- Inform us in advance of any food allergies or special diets (vegetarian). Please remind us again upon arrival.
Activity Inclusions and Exclusions:
- Prices include Jetty fee, Marine Park fee, Guide fee, Equipment for snorkeling or diving, and Lunch for activities.
- Prices exclude airport transfer, accommodation, Sidemount equipment, Long Fins for Free diving, Photo services, Dive computer, personal necessities such as medicine, and insurance.
Jetty Assembly Schedule:
- Sipadan Route: Before 8 am.
- Mabul Route: 8 am - 8.20 am.
- Mataking Route: 8.15 am - 8.30 am.
- TSMP Route: 8.15 am - 8.30 am
Note:
- All trips and activities are contingent on weather conditions and permit availability at the time of booking.
